Frequently Asked Questions

Frequently Asked Questions

 

General questions

How do I contact you?

Find that information here

What can I do on gogecapital.com?
  • Access your account 24/7
  • Access your statement anytime, anywhere when you are enrolled in eBill
  • Make free same-day online payments until 11:59PM ET
  • Enjoy special offers and discounts
  • Use the Business Locator to find retailers near you who offer GE Capital financing
Do I need to activate my account, and if so, how do I activate it?

If you received your card with a sticker on the front of it, you will need to call the number listed there to verify some information and activate your account.

Why should I register my account?

Registering on our site allows you to:

  • Make free same-day payments until 11:59PM ET
  • View your complete account details
  • Schedule up to 12 future-dated payments
  • Enroll in monthly Autopay
  • Register for eBill
I'm supposed to receive a new credit card. When will it arrive?

Newly opened accounts should receive their card within 7-10 business days after application.

Registration questions

How do I register my account?

View and print our step by step Registration Guide.

What information do I need to register?

If you were previously registered on Consumer Center you will need the following information:

 

  • Last 4 digits of your account
  • Last 4 digits of your social security number
  • Date of birth

If you have not yet registered, you will need the following information:

  • Full account number
  • Last 4 digits of your social security number
  • Date of birth
Where do I find my account number?
  • On the front of your card
  • At the top right corner of your monthly billing statement
  • On the paper that your card was attached to when it was mailed

Login questions

What do I do if I can't remember my User Name?

If you've forgotten your User Name, in the login box, select the link that says “Forgot User Name”. Enter the following information

  • Full 16 digit account number
  • Last 4 digits of your social security number
  • Date of birth for the primary accountholder

Your User Name will be displayed and a confirmation will be emailed to you.

What do I do if I can't remember my password?

If you've forgotten your password, in the login box select the link that says “Forgot Password”. Enter the following information

  • User Name
  • Last 4 digits of your social security number
  • Date of birth for the primary accountholder

Upon successfully answering these questions, you’ll be able to reset your password. An email will be sent to you confirming your password reset.

Why is my account locked out?

After several unsuccessful login attempts, your account becomes locked for security purposes. Please wait two hours before attempting your next log in. Please note that Customer Service Representatives do NOT have the ability to remove this locked status. If you have forgotten your User Name or Password, under the log in box, select Forgot User Name or Forgot Password.

Payment questions

How do I make payments?

.Making payments is a four-step process
1 On the homepage under “Quick Links” select Payments
2 Select the payment amount, date and payment source
3 Click “Submit Payment For Review”
4 Review your payment and then click the green “Submit” button

Once you have submitted your payment, you will see a confirmation screen confirming your payment which will include a Confirmation Number. You’ll also receive a payment confirmation email to the email address on file for that account.

If you want to confirm your payments return to the payment page and you’ll see all scheduled and processed payment on the right side of the page.

View this video and take a quick tour of the site.

How do I make more than one payment?

To make multiple payments at one time follow these instructions

   1 On the homepage under “Quick Links” select Payments
   2 Select the “Multiple” tab
   3 Enter up to 12 payments

- Using the Payment Wizard you can select your own payment schedule
- Or scroll down to Payment Review and enter in payment amounts and dates
   4 Click “Submit Payment For Review”
   5 Review your payment and then click the green “Submit” button

Once you have submitted your payment, you will see a confirmation screen confirming your payments and Confirmation Numbers. You’ll also receive a payment confirmation email to the email address on file for that account.

If you want to confirm your payments return to the payment homepage and you’ll see all scheduled and processed payment on the right side of the page

What is the cut-off time for processing same day payments?

Same-day payments may be made until 11:59PM ET.

How many payments can I make at one time?

You may have up to twelve scheduled payments at one time on your account.

What's the difference between Multiple Payments and Autopay?

With Autopay, your payment will automatically be deducted from your banking account each month on your payment due date. The payment will be the amount you selected: Statement Balance, Total Minimum Amount Due or a self-selected (Other) amount. When you select Multiple Payments, you can select up to twelve future payments, including the date you want the payment to post to your account and the amount.

How do I set up Autopay?

.From the homepage select the Autopay status indicator. Enrolling in Autopay is a four-step process.

   1 Select Enroll in Autopay
   2 Select the payment amount and payment source
   3 Agree to the terms and click “Confirm Autopay”
   4 Review your Autopay settings and click Submit

Once you have enrolled in Autopay, you will see a confirmation screen confirming your Autopay settings which will include a Confirmation Number. You’ll also receive a confirmation email to the email address on file for that account.

View this video and take a quick tour of the site

How do I make changes to Autopay?

To modify Autopay, click the Modify Autopay button at the bottom of the Autopay page. Make the desired changes and click Confirm Changes. Once you have modified Autopay, you will see a confirmation screen confirming your Autopay settings. You’ll also receive a confirmation email.

How can I cancel Autopay?

To cancel your Autopay enrollment, click the Cancel Autopay button at the bottom of the Autopay page. Then click Confirm Cancellation. Once you have cancelled your Autopay, you will see a confirmation screen confirming your Autopay settings. You’ll also receive a confirmation email.

Please note: You will be responsible for scheduling payments to keep your account current.

How do I know that my payment has been scheduled or processed?

.Log in to your account and under Quick Links, select Payments. On the right hand side of the page you’ll see scheduled and processed payments.

How do I change my banking information?

You may add or delete bank accounts from the Banking Information page at any time. Once logged in, go to Profile > Banking Information from the top navigation.

Changes to Account Terms

How do I opt out of this change?

You cannot opt out of any change being made to the minimum monthly payment on your account.

If I close my account, will these changes apply?

The minimum monthly payment change will be applied to your account on the effective date shown in the notice. If you would like to avoid this change from impacting your account, you can pay off your balance before the effective date of the change and close your account.

Does this impact current balances or future balances?

The minimum payment change will be applied to your entire account balance on the effective date shown in the notice.

Does this impact all my GE Capital accounts?

No. The only account(s) that have updated terms are those where you were notified of the changes by a statement, letter or email.

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Three easy ways to pay

Online

Paying online is simple, fast and free! Make same-day payments, schedule future-dated payments or enroll in monthly Autopay.

Learn moreBy phone

Dial the toll free number on your statement or the back of your card to pay by phone (some fees may apply).

By mail

Be sure to allow plenty of time for your payment to reach us before your due date.

GE Capital
PO BOX 960061
Orlando, FL 32896-0061